privacy policy
DATA PROTECTION NOTICE FOR CUSTOMERS
Integrated Bodywork Therapy Pte. Ltd. (“IBT”, “we”, “our”, or “us”) is committed to safeguarding the personal data of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore. We value your privacy and are dedicated to maintaining the confidentiality and security of your information.
1. Collection of personal data
We collect personal data when you interact with us, including but not limited to:
Personal Identification Information: Full name, email address, phone number, mailing address, date of birth, and NRIC (if legally required).
Health and Therapy Information: Medical history, therapy session notes, and other health-related information shared during consultations.
Payment Information: Billing details and transaction records.
Digital Interaction Data: IP addresses, browser type, operating system, pages visited, and time spent on our website.
Social Media Information: Social media handles or profiles when interacting with our platforms.
We collect this data through various means, including online forms, appointment bookings, email communications, and interactions on our website and social media platforms.
2. PURPOSE OF DATA COLLECTION
Your personal data is collected for the following purposes:
Service Provision: To schedule and manage therapy appointments, develop personalized treatment plans, and provide effective therapy sessions.
Communication: To send appointment reminders, respond to inquiries, and provide customer support.
Payment Processing: To process payments and manage billing records.
Legal Compliance: To comply with legal obligations and professional standards.
Marketing and Promotions: To inform you about new services, special offers, workshops, and wellness tips through various communication channels (with your consent).
3. use of digital marketing tools and analytic
We utilize digital marketing tools and analytics to enhance our services and provide you with relevant information:
Analytics Tools: We use tools like Google Analytics and Meta Pixel to understand website traffic and user behavior. These tools collect data such as IP addresses, browser types, and pages visited.
Marketing Platforms: We employ email marketing services (e.g., Mailchimp, Flodesk) and social media advertising platforms (e.g., Facebook Ads, Instagram Ads) to communicate with you about our services and promotions.
Cookies and Tracking Technologies: Our website uses cookies and similar technologies to enhance user experience and gather information about website usage. You can manage your cookie preferences through your browser settings.
These tools help us tailor our services and communications to better meet your needs. You have the option to opt out of these tools as described in Section 7.
4. CONSENT
By providing your personal data to us, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. If you provide personal data of others (e.g., for minors), you confirm that you have obtained their consent or have the legal authority to do so.
5. DISCLOSURE OF PERSONAL DATA
We do not sell or rent your personal data to third parties. However, we may disclose your data to:
Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or providing services to you, such as payment processors, IT service providers, and marketing platforms.
Legal Authorities: When required by law or to protect our rights and safety.
All third-party partners are contractually obligated to protect your personal data and use it only for the intended purpose.
6. DATA PROTECTION AND SECURITY MEASURES
We implement a combination of administrative, technical, and physical safeguards to protect your personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. These measures include:
Secure Storage: Encrypted databases and secure servers.
Access Controls: Role-based access restrictions and staff training on data handling and confidentiality.
Regular Audits: Periodic reviews of our data protection practices.
While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
7. YOUR RIGHTS UNDER PDPA
Under the PDPA, you have the right to:
Access: Request access to your personal data held by us.
Correction: Request correction of any inaccurate or incomplete data.
Withdrawal of Consent: Withdraw your consent for the use of your personal data.
Opt-Out of Marketing Communications: Unsubscribe from our marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
To exercise these rights, please contact our Data Protection Officer using the contact details provided in Section 10.
8. DATA RETENTION
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. When your personal data is no longer needed, we will securely delete or anonymize it.
9. INTERNATIONAL DATA TRANSFERS
If your personal data is transferred outside of Singapore, we ensure that appropriate safeguards are in place to protect your data in accordance with the PDPA.
10. CONTACT US
If you have any questions or concerns about your personal data or this Privacy Policy, please contact us:
Integrated Bodywork Therapy Pte. Ltd.
Email: hello@ibtherapy.sg
Effective Date: 12/10/2022
Last Updated: 22/05/2025
